PRIVACY POLICY

This notice is prepared in accordance with our obligations relative to the protection of data.  Reference to “you”, “your”, and “yours” is to be taken as referring to the individual pursuing a claim for compensation that is handled or investigated by us and/or whose personal data is held by us. 

 

Kudos Liability Adjusters Ltd take all steps reasonably practicable to ensure the security of personal data which might identify you.  The purpose of this notice is to outline the sorts of information that we might collate and hold during our investigation and/or handling of your claim, they ways in which it is held and your rights in relation to that data.

What Personal Data do we collect and process?

We may collect the following information about you;

  • Your name, address, date of birth, telephone contact details, e-mail address and National Insurance Number.

  • Information might also be secured regarding gender, marital status, family background, educational background, physical attributes, photographs and video images.

  • Data might be collated regarding your employment history, work and personal skills, experience, professional licences and training, medical information and information relating to the causes of death, injury or disability.

  • In certain circumstances, and with your consent, access might also be gained to General Practitioners’ and Hospital records, Personnel file and Occupational Health Records.

  • Identification numbers from Government Agencies, such as National Insurance, Passport and tax identification numbers might also be obtained in addition to bank accounts, credit history and credit scores.

  • In some instances, we might also obtain information regarded as sensitive data under the terms of the General Data Protection Regulations, which will include Trade Union membership, religious beliefs, political opinions, family, medical or genetic information, information relating to gender and sexual orientation, in addition to ethnic origin. Through the investigation of cases of fraud, information might also be collated relating to criminal records or civil litigation history.

  • Telephone conversations might, on occasions, be recorded for quality and training purposes.

  • We are also required, by law, to conduct enquiries into potential fraud and money laundering. Insurers also quite commonly share information between one another

relative to previous dealings with Policyholders and Claimants. This sharing of information is achieved, amongst other means, through the Claims Underwriting Exchange Register, and when necessary, the Motor Insurance Anti-Fraud and Theft Register.

How we use your Personal Data

The information provided is used to communicate with you and other legitimately interested parties in managing your claim.

It enables us to register your claim with the Compensation Recovery Unit, a division of the Department for Work and Pensions, something that we are obliged to do in relation to each and every claim for compensation.

The information will also obviously be used to complete the necessary enquiries, and to handle your claim in accordance with the relevant laws, legislation and statutes.

We will also use the information provided in assessing, processing and settling your claim.

It will also assist in the investigation of fraud and potential money laundering, and to mitigate any outlay on the part of Insurers.

All data that we collate is also required to enable us to comply with our obligations as a business, to include internal policies and procedures, finance/auditing, business continuity, disaster recovery and data portability.

Who will access your data?

The information retained will be held in paper and/or electronic formats and will be utilised only by those involved in the handling and investigation of your claim. It may, where required, be passed to our insurance clients, their legal representatives, medical experts and other Insurers and to any authorised business partners.

If your personal information is shared with others, it will be appropriately protected in accordance with our obligations under the General Data Protection Regulations.

Your information will only be shared where we are required or allowed to do so by law.

Security and accuracy of and access to Personal Data

We take all reasonable steps to ensure compliance with data security legislation and to safeguard your personal data. Unfortunately, however, transmission of data cannot be guaranteed to be 100% secure. If, for any reason, you believe that your interaction is no longer secure, or data has been lost or redirected/compromised, then please notify us immediately.

We also take all reasonable steps to ensure that the data that we process is accurate, and as complete as is necessary for the completion of our services to you and our clients. If you believe for any reason the information held is inaccurate, then please bring this to our attention.

Data will be retained for the period of time necessary to fulfil our legal obligations, and in accordance with the retention periods required by law. Under the General Data Protection Regulations, you have the right to seek access to, the correction of, or to object to the use of, or request the deletion of personal data relating to you. In the event you wish to approach us in this regard, then the appropriate contact details are provided at the foot of this notice.

Consent

In making a claim for compensation you consent to the collection and use of your personal data as outlined within this notice, to include sensitive personal data, and to our processing and storing of that data.

We are also entitled, under the provisions of the General Data Protection Regulations, to process data on the basis that such is necessary for the completion of our contract with our instructing Principals, and also that we have a legitimate interest in the collation and processing of said data.

Contact details

In the event that you have any questions or queries concerning your personal data, please contact the following;

Adrian Rawlings
Operations Director
Kudos Liability Adjusters Ltd Regus House
Malthouse Avenue
Cardiff Business Park

Cardiff
CF23 8RU

arawlings@kudosadjusters.com